Terms of Service

1. Scope of Application

These Terms of Service govern the use of all professional notary services offered by NotaryPointHub and describe the rights and obligations between clients and our premium legal service. By using our services, registering for consultations, or utilizing our legal expertise, the client fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our notarial services requires prior consultation and written confirmation.
  2. Certain Professional or Premium Legal services may require the creation of a client profile and documentation of legal requirements.
  3. Legal information, document authentication details, and access permissions are strictly confidential and intended only for the client's personal use.
  4. The final decision on implementing legal strategies lies with the client, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The duration of services depends on the chosen notarial package and is specified in the respective service contract.
  2. Termination of Basic Notary services is possible without contractual penalty up to 14 days after the initial consultation, provided no specific document analysis work or authentication coordination has taken place.
  3. For Professional Notary and Premium Legal packages that extend beyond the initial consultation phase, termination fees apply according to the service contract.
  4. Failure to attend scheduled notarial appointments without prior notification does not entitle the client to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment plan detailed in the service contract.
  2. For more extensive legal projects, an advance payment structure with milestone payments may be offered.
  3. All prices are quoted in Canadian Dollars (CAD) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Return Policy

  1. Since NotaryPointHub offers professional legal services and not products, our return policy refers to service quality and fee structures. For clients who have booked our Basic Notary package and wish to terminate the services within 72 hours of signing the service contract, a full refund will be granted if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to document analysis, preparation work, or communication with partners), the fees are non-refundable, but the services can be adjusted to meet client expectations.
  2. For Professional Notary and Premium Legal packages, the initial consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to info@notarypointhub.com and will be processed within 10 business days after approval.
  4. This return policy does not apply to third-party costs incurred during the legal certification process (e.g., document reports, special analyses), which are passed on to the client at actual cost.
  5. Return policy for specialized services: For services that include customized legal reports and specific consultation services, we offer a satisfaction guarantee. If you are not satisfied with the delivered legal materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the services already provided and the work effort. We always strive to find a solution satisfactory for both parties and ensure the highest quality in our notarial services.

6. Client Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire legal certification process.
  2. Clients are expected to provide accurate information about their legal requirements, preferences, and certification parameters.
  3. Timely feedback on legal strategies and recommendations is essential to ensure an efficient certification process.
  4. NotaryPointHub reserves the right to terminate services without refund if client behavior hinders the legal certification process or violates ethical standards.

7. Service Results and Assurances

  1. Although we maintain the highest standards of care, the final responsibility for legal decisions lies with the client.
  2. Our service guarantees thorough legal knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized legal services within a specific timeframe.
  3. Legal analyses and assessments are conducted with professional care but do not represent a guarantee for future legal outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific results or future legal developments.

8. Liability and Warranty

  1. NotaryPointHub assumes no liability for damages arising from client decisions following our consultation services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or legal-related circumstances cannot be completely excluded.
  4. No warranty is given for the accuracy of legal assessments or market predictions, as legal requirements are subject to changes.

9. Intellectual Property and Confidentiality

  1. All legal reports, document analyses, and proprietary methodologies remain the intellectual property of NotaryPointHub and may only be used by clients for personal decision-making.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Client information and legal preferences are treated with the strictest confidentiality in accordance with our Privacy Policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Canadian law applies exclusively, excluding the UN Sales Convention.
  3. The place of jurisdiction for all disputes is Toronto, Ontario, Canada.